New Features & Improvements

June–August 2026

During this period, the ordering platform was specifically enhanced to make it easier and more intuitive to use.

Project Management

Several customers expressed a desire for more extensive project management functionality, as previously available in Plotnet. This functionality is limited in the new ordering platform because users from different companies can place orders for the same project. To ensure the long-term quality and consistency of master data, this information is managed centrally by us. This ensures that changes to billing addresses and project names are consistent for all companies involved in the project.

We continuously review how we can further improve usability in this area while maintaining a high level of data quality. In future, verification processes are planned, for example, for changes to billing addresses and project names:

• Change requests can be submitted directly via the portal and reviewed by us. The changes will be approved in consultation with the project managers.
• Views will be expanded so that administrators can access additional project information, such as project addresses, directly in the relevant view.
  
  

Delivery Address and User Management

Customer feedback showed that the management of delivery addresses and users was not easy to find. The management of delivery addresses has therefore been improved and simplified and is now visible to all users. The “Order Assistance” function for managing company users requires an administrator role and can be requested from our support team. This function is located in the administration area for users who have been granted the corresponding permissions. Instructions are available to explain the various functionalities. Based on ongoing customer feedback, we are continuously working to simplify the user experience and make the options available in the portal even more visible and understandable.

Product Configuration

Detailed product configuration is the basis for largely automated processes. This enables orders to be processed faster, more efficiently and with greater process reliability. Compared with the previous ordering systems, you now have access to a significantly expanded range of functionalities.

The configuration options are continuously being developed and expanded: When ordering through the shop, customers benefit from an extended product range, such as mounting on various substrates and a wider choice of paper. Thanks to the configurator, it is immediately clear which material combinations are possible within a product configuration. This creates greater transparency when selecting products and ensures a smooth ordering process. Product configuration also ensures a high level of process quality, reducing the need for follow-up questions and enabling fast processing times.

Ordering Process and User Guidance

A simple and intuitive ordering process is a high priority for us. That is why the user interface and navigation are continuously being developed and improved. Customer feedback, for example regarding the individual calculation of delivery dates, is directly incorporated into this ongoing development. This makes the ordering process continuously faster, easier and even more efficient.

Login and Access

The reported login and access issues have since been resolved. Should occasional difficulties nevertheless occur, our support team is available to assist you quickly and easily.

May 2026

Immediately after go-live, the following technical and functional optimizations were implemented:

• Performance improvements

• Simplification of the onboarding process (new users, projects, etc.)

• Adjustment of the overview and information in the confirmation email, e.g. delivery dates, based on customer requests

• Resolution of the caching issue

• Simplification and adjustment of product configuration, e.g. scaling options