Migration Ordering platform

Questions and answers about the new ordering platform.

• When will the new system be launched?
• New Ordering Platform Available: Required Preparation
• Who has access to the new online ordering platform?
• Go-Live: Your First Login
• I have just registered, but my data is not correct
• I cannot see my existing projects – what should I do?
• How can I grant administrator rights to a user?
• I cannot change my company details – what should I do?
• Can I assign users to individual projects?
• Can projects be set to inactive and/or reactivated?
• Can I change billing addresses?
• What is the difference between project addresses and delivery addresses?
• How can special requests (e.g. ring binding / thermal binding) be specified?
• Why are “recipient addresses” entered during the ordering process NOT directly saved in the account under delivery addresses?
• What happens when employees join or leave the company?
• Can projects be self-managed?
• How secure are my data?
• Can I place a one-time order without registering?
• Is it still possible to use a team account?
• What is the maximum file upload limit on the new platform?
• Will my current projects be transferred automatically?
• Will my current settings (e.g., billing address, shipping address) be automatically transferred?
• Will the agreed payment terms be carried over?
• Will my prices still apply with the new ordering platform?
• Can orders be canceled if I think of changes after submitting them?
• Is there an app for the new solution?
• How do I transfer my data if data exchange (e.g., Wetransfer) is no longer possible?
• Are email orders still possible with the new ordering platform?
• What will happen to my current project rooms in Data.Share?
• How will the system change affect us as customers?
• Who is affected by the system changeover?